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Limited Lifetime Warranty

JE Machine Tech proudly stands behind every item we produce. If an item you have purchased from us fails due to a manufacturing, assembly, or material defect, and no modifications or purposefully malicious wearing to the product has been, it will be repaired or replaced. Modification or alteration to these parts including custom coatings and voids all factory warranties. We are not responsible for items intentionally/ accidentally damaged, destroyed, or products damaged by misapplication/ poor maintenance.

This warranty is limited to the repair or replacement of the part or parts which are returned to JE Machine Tech and are determined to be defective at our discretion. 

This warranty is made to the original owner/purchaser and is not transferable. 

The Following Items are Excluded from this Warranty: 

 1. Normal wear of product finishes on all metal or plastic parts.

2. Damage or malfunction resulting from accident, negligence, misuse, or unauthorized repair/ modification.

 

Return Policy

      JE Machine Tech is consistently recognized for its customer loyalty and we are committed to 100% user satisfaction. If the item you received from us is not the item you ordered or it is damaged in some way, we will make every effort to replace it as soon as possible or we will gladly take back the item and credit you the merchandise price along with shipping and handling costs. To allow sufficient time to field test our gear in the environment of your choosing, if you find a newly purchased JE Machine Tech product unsatisfactory for any reason we will accept it back within 60-days of receipt for a full refund or exchange for another item(s). However, in either case, return and/or re-delivery shipping costs are customer responsibility. To obtain a return authorization, please contact  support@je-machine.com

Please have an Invoice number available when contacting us. Unauthorized returns will not be processed.